At ZeenKart.com, your satisfaction is our priority. We strive to provide you with quality products and excellent service. If you are not completely satisfied with your purchase, our Refund and Return Policy is here to help.

Returns

  1. Eligibility for Returns
    • You have 30 calendar days to return an item from the date you received it.
    • To be eligible for a return, your item must be unused and in the same condition that you received it.
    • The item must be in the original packaging.
    • A receipt or proof of purchase is required.
  2. Non-Returnable Items
    • Perishable goods (such as food, flowers, or magazines).
    • Custom or personalized items.
    • Downloadable software products.
    • Health and personal care items.
  3. Return Process
    • Contact our customer support team at Support@zeenkart.com to initiate a return.
    • Pack the item securely and include the receipt or proof of purchase.
    • Ship the item to: ZeenKart.com Returns, [37/14 LIG Colony, Vinoba Bhave Nagar, Kurla West, Mumbai 400070].

Refunds

  1. Eligibility for Refunds
    • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
    • If your return is approved, we will initiate a refund to your original method of payment.
    • You will receive the credit within 7 working days.
  2. Partial Refunds
    • Items not in their original condition, damaged, or missing parts for reasons not due to our error.
    • Items returned more than 30 days after delivery.
  3. Late or Missing Refunds
    • If you haven’t received a refund yet, first check your bank account again.
    • Then contact your credit card company; it may take some time before your refund is officially posted.
    • If you’ve done all of this and you still have not received your refund, please contact us at Support@zeenkart.com.

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at Support@zeenkart.com.

Shipping Costs

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

  • If you have any questions on how to return your item to us, contact our customer service team at Support@zeenkart.com.